Damaged, Defective, or Incorrect Items
We are committed to providing the highest level of service possible. If there is a problem with your order, please contact us by email at [email protected], or phone at (+852) 3702-6860 with 60 days. Provide us with related information, including your order number, names, address, quantities of the affected items and the picture of the product. We will be happy to provide a refund or replacement for damaged or defective items at no additional cost to you.
If the items you received do not match the items on your order, we will happily ship the correct items at no additional cost to you. We may ask that you return the incorrect items to us using a prepaid return postage label.
Should there be disputes, Govita reserves the right to the final decision.